Shipping policy

Shipping Policy

We aim to process and ship all orders as efficiently as possible. Please review the information below before placing an order.

Order Processing

  • Orders are typically processed within 1–3 business days. Once processed, orders are dispatched for delivery.

  • You will receive a confirmation email once your order has been shipped.

Free Shipping

  • We offer free shipping on all orders, with no minimum purchase required.

Estimated Shipping Times

  • Most orders are delivered within 7–12 business days after dispatch.

  • Delivery times vary depending on destination, local postal services, customs processing, and other external factors.

Below are estimated delivery times for our main shipping destinations (business days):

Destination Country Estimated Shipping Time
United Kingdom 7–12 business days
United States 7–12 business days
Canada 7–11 business days
Australia 5–9 business days
Germany 7–12 business days
France 7–12 business days
Italy 7–12 business days
Spain 7–12 business days
Netherlands 7–12 business days
Ireland 7–12 business days

  • All other countries: Estimated delivery times generally range between 7–14 business days, depending on location and customs processing.

  • Please note: delivery times are estimates and not guaranteed.

Customs & Duties

  • Customers are responsible for any customs fees, import duties, or taxes required by their country. These charges are not included in the product price.

Tracking

  • Tracking information will be provided where available once your order has been dispatched. Please allow time for tracking updates to appear.

Incorrect Address

  • Please ensure your shipping address is accurate at checkout. We are not responsible for delays, losses, or returns caused by incorrect or incomplete address details.

Delays

  • Delays caused by shipping carriers, customs authorities, or circumstances beyond our control do not qualify for refunds.

Contact Us

If you have any questions regarding shipping, please contact us at:

  • 📧 Email: support@activefixshop.com

  • 🌐 Website: ActiveFixShop.com