Refund policy

Refund Policy

Last updated: June 2026

At ActiveFix, we are committed to delivering high-quality recovery, support, and wellness products. If you are not fully satisfied with your purchase, we are here to help.

1. Returns Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions may be rejected or partially refunded.

2. Non-Returnable Items

For hygiene, safety, and regulatory reasons, certain items cannot be returned:

  • Opened or used compression/support garments
  • Personal care or hygiene-related products
  • Gift cards or promotional vouchers
  • Final sale or clearance items (if marked)
  • Digital or downloadable products (if applicable)

3. Return Process

To initiate a return:

  1. Contact our support team at Support@activefixshop.com
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item to the return address provided

⚠️ Do not return items without prior approval. Unapproved returns may not be processed.

4. Refund Approval & Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refund will be issued to your original payment method
  • Processing time: 5–10 business days (depending on your bank or payment provider)

5. Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

  • Item shows signs of use or wear
  • Original packaging is missing or damaged
  • Product is not in original condition (not caused by our error)
  • Return is made after inspection approval but does not fully meet return standards

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank or payment account again
  • Contact your credit card provider (processing delays may occur)
  • Contact your bank for posting timelines

If you still have not received your refund after these steps, please contact us at Support@activefixshop.com.

7. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item received

To request an exchange, contact our support team and follow the return process.

8. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable
  • If a refund is issued, return shipping costs may be deducted from the refund amount

We recommend using a trackable shipping service for returns.

9. EU / UK Consumer Rights

If you are located in the EU or UK, you may be entitled to a 14-day cooling-off period under consumer protection laws.

This means you can cancel your order within 14 days of receiving it, for any reason, provided the item meets return conditions.

This policy does not affect your statutory rights.

10. U.S. Compliance Notice (CCPA/CPRA)

For California and U.S. customers:

  • We do not sell personal data
  • Refund processing may require payment verification
  • Customer data is handled in accordance with applicable privacy laws

11. Contact Us

If you have any questions about returns or refunds:

📧 Email: Support@activefixshop.com
🌐 Website: ActiveFixShop.com