Privacy policy
Privacy Policy
Last Updated: August 2026
Welcome to ActiveFix. Your privacy is important to us. This Privacy Policy explains how ActiveFix ("we," "our," or "us") collects, uses, stores, and protects your personal information when you visit or make a purchase from ActiveFixShop.com.
By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Brand Name: ActiveFix
Website: ActiveFixShop.com
Customer Support Email: Support@ActiveFixShop.com
ActiveFix is an online retailer specializing in recovery, mobility, compression, orthopedic support, and wellness products. Our store is powered by Shopify.
Information We Collect
We may collect the following categories of personal information:
Information You Provide
When placing an order, creating an account, contacting support, or subscribing to our newsletter, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment details
- Order information
- Customer support communications
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referral source
- Website interactions
- Pages viewed
- Time spent on pages
- Cookies and similar technologies
Information from Third Parties
We may receive information from:
- Shopify
- Payment processors
- Advertising partners
- Analytics providers
- Social media platforms
- Fraud prevention services
How We Use Your Information
We use personal information to:
Process Orders
- Confirm purchases
- Process payments
- Fulfill orders
- Arrange shipping
- Handle returns and refunds
Customer Service
- Respond to inquiries
- Resolve disputes
- Provide order updates
- Offer technical support
Marketing
- Send newsletters
- Share promotions and discounts
- Personalize advertisements
- Measure marketing performance
You may unsubscribe from marketing communications at any time.
Website Improvement
- Analyze website usage
- Improve user experience
- Develop new products and services
- Prevent technical issues
Fraud Prevention & Security
- Detect fraudulent activity
- Verify transactions
- Protect customer accounts
- Maintain website security
Legal Compliance
- Comply with legal obligations
- Enforce our Terms of Service
- Respond to lawful requests from authorities
Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
- Remember user preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Deliver personalized advertising
Cookies may be placed by:
- Shopify
- Google Analytics
- Meta (Facebook)
- Google Ads
- TikTok
- Other advertising and analytics partners
You may control cookie preferences through your browser settings.
How We Share Information
We do not sell personal information in exchange for money.
We may share information with:
Service Providers
Including:
- Shopify
- Payment processors
- Shipping carriers
- Email service providers
- Customer support platforms
- Analytics providers
Advertising Partners
To provide personalized advertising and measure campaign performance.
Legal Authorities
When required by law, court order, or governmental request.
Business Transfers
If ActiveFix undergoes a merger, acquisition, restructuring, or sale of assets.
Shopify Platform
Our store is hosted by Shopify Inc.
Shopify provides the e-commerce platform that enables us to sell products and services to you.
For more information about how Shopify processes data, please review Shopify's privacy practices.
Information collected through our store may be processed and stored by Shopify in accordance with applicable privacy laws.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer service
- Meet legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal obligations.
Data Security
We implement commercially reasonable safeguards designed to protect personal information.
These measures include:
- SSL encryption
- Secure payment processing
- Restricted employee access
- Fraud monitoring systems
However, no internet transmission or storage method can be guaranteed to be 100% secure.
International Data Transfers
Because our service providers operate globally, your information may be transferred to and processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs)
- GDPR-compliant transfer mechanisms
- Other legally recognized safeguards
GDPR Privacy Rights (EU & UK Residents)
If you reside in the European Union, European Economic Area, or United Kingdom, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise these rights, contact:
We will respond within the timeframes required under applicable law.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the following rights:
Right to Know
Request information regarding:
- Categories of personal information collected
- Sources of information
- Business purposes for collection
- Categories of third parties receiving information
Right to Delete
Request deletion of personal information, subject to legal exceptions.
Right to Correct
Request correction of inaccurate personal information.
Right to Limit Use of Sensitive Information
Where applicable under California law.
Right to Opt-Out
You may request that your personal information not be shared for cross-context behavioral advertising purposes.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
To submit a request, contact:
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can remove the information.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for:
- Third-party content
- Privacy practices
- Security policies
We encourage users to review the privacy policies of any third-party sites they visit.
Email Marketing
By subscribing to our newsletter, you consent to receive marketing communications.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in any email
- Contacting Support@ActiveFixShop.com
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Legal changes
- Regulatory requirements
- Business operations
- Technology updates
The updated version will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions regarding this Privacy Policy or your privacy rights, please contact us:
ActiveFix
Website: ActiveFixShop.com
Email: Support@ActiveFixShop.com
Customer Support: Support@ActiveFixShop.com
Effective Date: August 2026
This Privacy Policy is designed to align with:
- GDPR (European Union & United Kingdom)
- CCPA/CPRA (California, USA)
- Shopify Privacy Requirements (2026)
- Standard eCommerce and Dropshipping Best Practices for US, UK, EU, Canada, Australia, and international customers.